Review : Crowne Plaza Hotel, Dublin June 28, 2007Posted by Rambling Man in Hotel & Restaurant reviews.
We stayed at the Crowne Plaza Hotel in Santry during our recent trip to Dublin. This was our first time staying in an Intercontinental hotel and I must say that the experience was a most pleasant one.
The hotel is located in the grounds of Santry Demense which is a lovely park complete with lake and walks etc. and only 5 minutes from the M50.
The hotel had arranged for our room to be at the back of the hotel in a quieter area because of the little one and the room was great. Until the air conditioning conked out at about 8pm and the room got very warm. And so the child woke up because she was too warm. When we rang reception, the sent a engineer up within a few minutes but he couldn’t solve the issue. Unfortunately, he never returned with an update so after half an hour we rang reception looking for a fan (which they didn’t have) but then the kind duty manager moved us to another room at the other side of the hotel, which was bigger and cooler. Not a lot of hotels in Ireland would move you to a better room so we were quite happy.
Everything was fine after that but we didn’t even mind the inconvenience because it was properly dealt with.
The food at this hotel is fine – room service was actually the best part of it – breakfast is the usual fare (hard sausages !) with a chef on hand to make waffles or pancakes and stuff. They served what looked like tasty bar snacks in the über-trendy bar and lounge and the prices weren’t as expensive at one might have expected for Dublin.
So all in all, a good stay – I’ve even signed up for their members club so the next time we stay we can get access to the member’s lounge, which looked quite luxurious. All that’s missing is a pool !
Thank you Crowne Plaza for taking real care of your customers – sometimes that concept in Ireland ceases once they make sure you have a bed !